Your satisfaction is our priority. If you have any questions or comments about your order or our products, please contact us. We are a family-operated company and do not employ a dedicated phone staff. If you reach our voicemail, please leave a message so we can assist you – we’re probably in the warehouse getting orders out the door.
Order Processing Information
- In-Stock orders typically ship out within 2-3 days.
- In the case of an unexpected back order, we’ll email you promptly. We restock weekly and long back orders are rare.
- All orders are charged in U.S. funds.
Is My Payment Secure?
Yes! We use PayPal’s Secure Window for All Credit Card & PayPal Payments
We process all credit cards via PayPal’s super-secure system, but you don’t need a PayPal account to shop here. Simply enter your credit card in the PayPal payment window to complete your order with a credit card. We never even see or receive your credit card data on our system!
Check or Money Order payments:
We’re Sorry! We no longer accept mail-in payments. We only accept orders placed and paid for online.
We are located in Texas and must charge Sales Taxes (8.25%) will be added for orders shipping and/or billing to Texas residents only.
Returns & Exchanges
Your satisfaction is our priority. We are happy to accept returns or exchanges for any unused item within 30 days of the shipping date. Upon receipt of your return or exchange, we will promptly refund the merchandise purchase price for returns, or send a replacement item for exchanges.
NOTE — this is only for orders shipped from us. Our name and logo will be on your order receipt in your box. Amazon.com orders need to be returned through Amazon, they are not shipped from us.
Ship Returns To:
12330 Knigge Cemetary Rd, Ste G
Cypress, Texas 77429
Please re-pack the item(s) in the original shipping carton, insure the package for the full value, and retain your shipping and insurance receipts. If a return does not arrive in our warehouse, we must have proof of delivery (a UPS tracking number or post office proof of delivery) in order to credit your account. If you have any questions, please call us toll-free at 1-866-323-9654.
Restock Fees and Non-Returnable Items:
20% restocking fee for returns of bulk/discounted orders over $200
Used or mistreated products are not subject to return unless there is a defect. Please call us if you feel an item is defective prior to return.
Returns of Orders that Shipped Free:
Actual shipping charges will be deducted from the merchandise refund.
If a shipment is refused, the return shipping charges will be deducted from the merchandise refund.
Damaged Shipments or Shipping Mistakes
If your order arrived damaged or incorrect in any way, please contact us immediately to arrange a replacement. Please Repack the items in the original shipping box. We will arrange the return and/or replacement of mis-shipped or damaged items right away!
Damaged Items or Warranties:
SimplySmartLiving’s liability is limited to exchanging, replacing, or refunding the cost of products which do not meet customer satisfaction. SimplySmartLiving is a retailer, not a product manufacturer, and does not offer any individual product warranty or guarantee. Manufacturer warranties are included with items sold.
Our Commitment to Your Privacy
SmartLiving Companies operates the SimplySmartLiving.com and KidSmartLiving.com websites as online retail mail-order stores.
When and Why does SimplySmartLiving.com ask for your information?
You will only be asked to enter personal information on our website for the following reasons:
- Make a purchase from our website
- Request to receive via email our newsletter or specials updates
- Use the “Order Tracking” feature for tracking existing or past orders
- Use your online account to access information about past purchases; such as shipping addresses
Does SimplySmartLiving.com use *cookies* on its Web site?
Yes. *Cookies* are a necessary part of online shopping. A *cookie* is a small piece of data that is stored on a site visitor’s hard drive, but that does not itself contain any personal information. Cookies are necessary to be able to use an online shopping cart. They allow your web browser to “remember” when you place items in or remove them from your shopping cart. Web visitors can configure their browsers to be alerted when any site is attempting to send a cookie and refuse the cookie, but you will have trouble ordering online without allowing *cookies*.
Cookies also help us track user visits to popular items and pages and allow us to gather broad demographic information so we may improve your online experience — and our product offering to you!
Will SimplySmartLiving.com email you?
Like you, we hate Spam! There are only three reasons SimplySmartLiving.com emails customers.
- To confirm your online purchase at the time you place an order on our Web site
- To update your order status; ie: order has shipped, items are back ordered, or credit card processing issue
- If you have requested to receive our newsletter or specials updates via email
How does SimplySmartLiving.com protect your payment information?
We do not receive or retain credit card data. All payments are processed via PayPal’s own secure window at the time of purchase. Payment data is not transmitted to us.